Shipping policy

Delivery Times

As a dropshipping business sourcing internationally, delivery times typically range from 2-5 weeks depending on your location within South Africa and courier availability. We appreciate your patience — good things are worth the wait for your pet!

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

Delays

While we work with reliable couriers, LuxePet is not responsible for delays caused by customs, weather, or courier-related issues outside our control.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.

Questions

For any shipping questions, reach out to us at 00teddyboy@gmail.com.