Refund policy

Refund Policy — LuxePet

Last updated: 04 September 2026

Returns We want you and your pet to be happy with your purchase. If you’re not satisfied, you may return your item within 14 days of delivery, provided it is unused, in its original packaging, and in resellable condition.

To start a return, contact us at 00teddyboy@gmail.com with your order number and reason for return.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, credited back to your original payment method, minus original shipping costs.

Damaged or Defective Items If your Self-Cleaning Pet Brush arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We’ll arrange a full refund or replacement at no additional cost to you.

Non-Returnable Items For hygiene reasons, used pet grooming products cannot be returned unless found to be defective on arrival.

Late or Missing Refunds If you haven’t received a refund within the timeframe above, please check with your bank or payment provider first, as processing times can vary. If you still have concerns, contact us at 00teddyboy@gmail.com.

Exchanges We only replace items if they are defective or damaged. Please return the original for a refund and place a new order.

Shipping Costs for Returns You are responsible for return shipping costs unless the item was defective or incorrect.